We accept returns within 30 days of the date your order is delivered.

No. We do not charge any restocking fees for eligible returns.

Once your return has been received and approved, refunds are typically processed within 7 business days. Your financial institution may require additional time to post the refund to your account.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In those situations, Orr Ecom will cover the return shipping expenses.

Yes. We offer exchanges for eligible products. Please contact our customer support team for assistance.

Returned items must be unused, unworn, unwashed, and returned with all original tags, accessories, and packaging whenever possible.

To begin a return, email support@orrecom.com with your order number and a brief explanation of the reason for your return. Our support team will guide you through the next steps.

Approved refunds are credited back to the original payment method used to place the order.

To request an exchange, contact support@orrecom.com within 90 days of delivery and include your order number along with the details of the item you'd like to receive as a replacement.

Orders may be cancelled before they enter the processing stage. Please contact us as soon as possible if you wish to cancel your purchase.

Once an order has entered processing, it can no longer be canceled. If you no longer wish to keep the item, you may request a return after it has been delivered, provided it meets our return requirements.

If your order arrives damaged, defective, or incorrect, please email support@orrecom.com with your order number and clear photos of the issue. We'll work quickly to provide a replacement or the correct item at no additional cost.

Orders are typically processed within 1–2 business days, Monday through Saturday.

After your order has been processed, standard shipping generally takes 4–6 business days, Monday through Saturday.

Most orders are delivered within 5–8 business days, including both processing and shipping time.

Yes. Orr Ecom provides free standard shipping on all orders delivered within the United States.