Frequently Asked Questions

1. What is your return policy?

We accept returns within 30 days of the date your order is delivered.

2. Do you charge restocking fees?

No. We do not charge any restocking fees for eligible returns.

3. When will I receive my refund?

Once your return has been received and approved, refunds are typically processed within 7 business days. Your financial institution may require additional time to post the refund to your account.

4. Who is responsible for return shipping costs?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In those situations, Orr Ecom will cover the return shipping expenses.

5. Can I exchange an item?

Yes. We offer exchanges for eligible products. Please contact our customer support team for assistance.

6. What condition must returned items be in?

Returned items must be unused, unworn, unwashed, and returned with all original tags, accessories, and packaging whenever possible.

7. How do I start a return?

To begin a return, email support@orrecom.com with your order number and a brief explanation of the reason for your return. Our support team will guide you through the next steps.

8. How are refunds issued?

Approved refunds are credited back to the original payment method used to place the order.

9. How do I request an exchange?

To request an exchange, contact support@orrecom.com within 90 days of delivery and include your order number along with the details of the item you'd like to receive as a replacement.

10. Can I cancel my order?

Orders may be canceled before they enter the processing stage. Please contact us as soon as possible if you wish to cancel your purchase.

11. What happens if my order has already been processed?

Once an order has entered processing, it can no longer be canceled. If you no longer wish to keep the item, you may request a return after it has been delivered, provided it meets our return requirements.

12. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please email support@orrecom.com with your order number and clear photos of the issue. We'll work quickly to provide a replacement or the correct item at no additional cost.

13. How long does order processing take?

Orders are typically processed within 1–2 business days, Monday through Saturday.

14. How long does shipping take?

After your order has been processed, standard shipping generally takes 4–6 business days, Monday through Saturday.

15. What is the estimated total delivery time?

Most orders are delivered within 5–8 business days, including both processing and shipping time.

16. Do you offer free shipping?

Yes. Orr Ecom provides free standard shipping on all orders delivered within the United States.