Refund policy

At Orr Ecom, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with returns, exchanges, and refunds in accordance with the policy below.

Policy Summary

  • Return Period: Eligible items may be returned within 30 days of the delivery date.

  • Restocking Fees: We do not charge restocking fees for approved returns.

  • Refund Processing: Approved refunds are typically processed within 7 business days after your return has been received and inspected.

  • Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In those cases, Orr Ecom will cover the return shipping costs.

  • Exchanges: Eligible products may be exchanged, subject to availability.

Return Eligibility

To qualify for a return, items must:

  • Be returned within 30 days of delivery.

  • Be unused, unworn, and unwashed.

  • Include all original tags, accessories, and packaging whenever possible.

  • Be in resalable condition.

Returns that do not meet these requirements may not be eligible for a refund or exchange.

How to Request a Return

To begin a return, please email support@orrecom.com with:

  • Your order number

  • The reason for your return

  • Any relevant photos, if applicable

Once your request has been reviewed and approved, we will provide detailed return instructions, including the return address. Please package your items securely to help prevent damage during transit.

Refunds

After your returned item has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to the original payment method used for your purchase.

Refunds are generally processed within 7 business days, although the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you wish to exchange an item, please contact support@orrecom.com within 30 days of delivery. Include your order number and the details of the replacement item you would like.

Exchange requests are subject to product availability. Items being exchanged must meet the same eligibility requirements as returns.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@orrecom.com.

Orders can usually be canceled before they enter processing. Once processing has begun, cancellations are no longer possible. If you no longer wish to keep the order, you may request a return after it has been delivered, provided it meets the requirements of this policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly at support@orrecom.com and include your order number along with clear photographs of the issue.

We will work quickly to provide a replacement, send the correct item, or arrange another appropriate resolution at no additional cost to you.

Governing Terms

This Return & Refund Policy forms part of and should be read together with the Terms of Service and other applicable policies published on the Orr Ecom website. By placing an order, you agree to the terms outlined in this policy.