Refund policy
Refund & Return Policy
Last updated: July 15, 2026
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
You have 30 days from delivery to request a return. Items must be unused, in original condition and packaging, with tags attached. Proof of purchase (order number) is required.
How to start a return
Email support@orrecom.com with your order number and reason. We'll reply with return instructions and the return address. Please don't ship items back before receiving instructions.
Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Exchanges
The fastest way to exchange is to return the original item and place a new order once your return is approved.
Return shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. We recommend a trackable service.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we'll make it right at no cost to you.
Non-returnable items
Final-sale items and gift cards can't be returned. Undergarments and pierced jewelry are non-returnable for hygiene reasons unless faulty.
Questions? Contact us:
- Email: support@orrecom.com
- Phone: +1 (540) 200-7634
- Address: 903 Waterside Dr SE, Conyers, GA 30094, USA
Orr Ecom is owned and operated by RODNEY ECOM BUY-UP LLC.